๐Ÿ“ Size Charts

Adult Sizes (inches)

SizeChestWaistHipsHeight
XS32โ€“34"24โ€“26"34โ€“36"5'2"โ€“5'5"
S34โ€“36"26โ€“28"36โ€“38"5'4"โ€“5'7"
M36โ€“38"28โ€“30"38โ€“40"5'6"โ€“5'9"
L38โ€“40"30โ€“32"40โ€“42"5'8"โ€“6'0"
XL40โ€“42"32โ€“34"42โ€“44"5'10"โ€“6'2"
XXL42โ€“44"34โ€“36"44โ€“46"6'0"โ€“6'4"

๐Ÿ’ก If you're between sizes, we recommend sizing up for comfort โ€” especially for layered or detailed costumes.

Kids Sizes

SizeAgeHeightWeight
6โ€“12M6โ€“12 months24โ€“29"14โ€“20 lbs
12โ€“18M12โ€“18 months29โ€“32"20โ€“27 lbs
2T2 years33โ€“35"25โ€“30 lbs
3T3 years35โ€“38"29โ€“33 lbs
3โ€“4Y3โ€“4 years37โ€“42"32โ€“40 lbs
5โ€“6Y5โ€“6 years42โ€“48"38โ€“50 lbs
7โ€“8Y7โ€“8 years47โ€“54"48โ€“62 lbs
9โ€“10Y9โ€“10 years53โ€“58"60โ€“80 lbs
11โ€“12Y11โ€“12 years57โ€“62"78โ€“100 lbs

How to Measure

๐Ÿ“

Chest

Measure around the fullest part of your chest, keeping the tape parallel to the floor.

๐Ÿ“

Waist

Measure around your natural waistline โ€” the narrowest part of your torso.

๐Ÿ“

Hips

Measure around the fullest part of your hips and seat, about 8" below your waist.

๐Ÿ“

Height

Stand barefoot, heels together, and measure from the top of your head to the floor.

๐Ÿงต Fabric Details & Care Instructions

๐Ÿงถ Polyester & Blends

Used in: Most career and horror costumes

  • Machine wash cold (30ยฐC / 86ยฐF)
  • Gentle cycle only
  • Do not bleach
  • Tumble dry low or hang dry
  • Cool iron if needed (no steam)

โœจ Satin & Metallic Fabrics

Used in: Egyptian and Historical costumes

  • Hand wash cold only
  • Use gentle detergent
  • Do not wring or twist
  • Hang dry flat
  • Do not iron directly โ€” use a press cloth

๐Ÿ•ฏ๏ธ Velvet & Chiffon

Used in: Victorian, Witch, and Goddess costumes

  • Dry clean recommended
  • If hand washing: cold water, mild soap
  • Do not rub or scrub
  • Lay flat to dry
  • Steam lightly to remove wrinkles

๐Ÿพ Faux Fur & Foam

Used in: Viking, Werewolf, and armor costumes

  • Spot clean with damp cloth
  • Do not machine wash
  • Air dry only
  • Brush faux fur gently when dry
  • Store in a cool, dry place

๐Ÿ‘ถ Kids Fleece & Jersey

Used in: Toddler and baby costumes

  • Machine wash cold, gentle cycle
  • Mild, baby-safe detergent
  • Do not bleach
  • Tumble dry low
  • Safe against sensitive skin

๐Ÿ’ Accessories & Props

Used in: Hats, capes, gloves, props

  • Spot clean with damp cloth
  • Store away from direct sunlight
  • Plastic/foam props: wipe clean only
  • Silicone items: rinse with water
  • Keep away from extreme heat

โ†ฉ๏ธ Returns & Exchange Policy

30-Day Return Policy

We want you to be 100% happy with your NeverLand purchase. If you're not satisfied for any reason, you may return eligible items within 30 days of delivery.

โœ… Eligible for Return

  • Unworn and unwashed items
  • Items in original packaging with tags attached
  • Defective or incorrect items (full refund + free return shipping)
  • Items returned within 30 days of delivery

โŒ Not Eligible for Return

  • Worn, washed, or altered costumes
  • Items missing original tags or packaging
  • Cosmetics, wigs, and face paint (hygiene)
  • Sale items marked "Final Sale"
  • Items returned after 30 days

How to Start a Return

1

Email returns@neverland.com with your order number and reason for return.

2

We'll send you a return authorization and prepaid label within 24 hours.

3

Pack the item securely in its original packaging and drop it off at any postal carrier.

4

Once received and inspected, your refund or exchange will be processed within 3โ€“5 business days.

Exchanges

Want a different size or color? We offer free exchanges on all eligible items. Simply mention your preferred replacement in your return request email and we'll hold the item for you.

Exchange orders ship within 1โ€“2 business days of receiving your return.

Refund Methods

Refunds are issued to your original payment method:

  • Credit/Debit Card: 3โ€“5 business days
  • Store Credits: Issued instantly and usable on next order
  • Cash on Delivery orders: Refunded via bank transfer within 5 business days

๐Ÿšš Shipping Information

๐Ÿšš Standard Shipping

5โ€“7 business days

Free on orders over EGP 2,500 ยท EGP 299 otherwise

โšก Express Shipping

2โ€“3 business days

EGP 499

๐ŸŒ™ Overnight

Next business day

EGP 999

๐ŸŒ International

7โ€“14 business days

From EGP 749 ยท Duties may apply

All orders are processed within 24 hours of placement (excluding Fridays and public holidays). We ship to all Egyptian governorates. You'll receive a tracking number by email or WhatsApp once your order ships.

๐Ÿ”’ Privacy Policy

What We Collect

We collect your name, email, shipping address, and payment information solely to process your orders. We also collect anonymous browsing data to improve our website.

How We Use It

Your data is used exclusively to fulfill orders, send order confirmations and shipping updates, and provide customer support. We do not sell or share your personal information with third parties for marketing purposes.

Payment Security

We use PCI-DSS compliant payment processors. Your credit card number is never stored on our servers โ€” it is tokenized immediately by the payment gateway.

Cookies

We use essential cookies to keep your cart active across pages, and optional analytics cookies (Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings at any time.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing privacy@neverland.com.

Last updated: October 2025

๐Ÿ“„ Terms of Service

Use of Site

By using NeverLand, you agree to use the site for lawful purposes only. You may not attempt to hack, scrape, or damage the website in any way.

Orders & Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to cancel orders in the event of pricing errors or suspected fraud.

Intellectual Property

All content on this website โ€” including images, text, and the NeverLand logo โ€” is the property of NeverLand and may not be reproduced without written permission.

Limitation of Liability

NeverLand is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the value of your order.

Governing Law

These terms are governed by the laws of the Arab Republic of Egypt. Any disputes are subject to the jurisdiction of Egyptian courts.

Last updated: October 2025

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