Get In Touch

Our friendly team is here to help with orders, costume advice, returns, and anything else you need. We typically respond within 2–4 hours.

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Email Us

hello@neverland.com

Response within 2–4 hours

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Call Us

+20 (2) 3760-7000

Sun–Thu, 9am–6pm Cairo Time (EET)

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Live Chat

Available on our website

Sun–Thu, 9am–9pm Cairo Time

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Mailing Address

NeverLand HQ
15 El-Ahram Street, Suite 31
Dokki, Giza 12311, Egypt

Send a Message

Frequently Asked Questions

How do I choose the right size? +
Each product page has a full size guide. For general sizing, see our Size Charts page. We recommend measuring your chest, waist, and hips and comparing to the size chart before ordering.
Can I pay cash on delivery? +
Yes! We offer cash on delivery for eligible regions. Select "Cash on Delivery" at checkout. Note that COD is available for domestic orders only and may carry a small handling fee.
What is your return policy? +
We offer 30-day hassle-free returns on unworn, unwashed items in original packaging. See our full returns policy for details.
How long does delivery take? +
Standard shipping: 5–7 business days. Express: 2–3 days. Overnight available for urgent orders. We ship within 24 hours of order placement.
Do you ship internationally? +
Yes! We are based in Egypt and ship to over 40 countries, the UK, Australia, and most of Europe. International shipping times vary. Duties and taxes may apply.

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